Cancellation & Return Policy

Cancellation & Return Policy

At Kimti, we strive to provide a smooth and reliable shopping experience. Please read our cancellation and return policy carefully before placing your order.

Order Cancellation

Orders can be cancelled only if they have not been shipped from our warehouse.

Once an order has been dispatched, cancellation is not possible. This applies to both COD and prepaid orders.

Additionally, orders placed using any discount coupon, offer code, promotional deal, or sale discount are not eligible for cancellation under any circumstances.

Return / Replacement Eligibility

We offer return or replacement only in the following cases:

  • Product received is damaged

  • Product received is wrong/incorrect

Proof Required

If you receive a damaged or incorrect product, please share the following with our support team:

  • Clear images of the product

  • Proper unboxing/opening video

This is mandatory for verification purposes. Without valid proof, we will not be able to process any return or replacement request.

Delivered but Not Received

If the tracking status shows the order as delivered but you have not received it, the issue must be reported to us within 48 hours of delivery.

Requests raised after 48 hours from the marked delivery time will not be accepted.

Non-Eligible Cases

Return, replacement, or cancellation requests will not be accepted in the following situations:

  • Change of mind after placing the order

  • Personal preference related to design, color, size, fitting, or appearance

  • Cancellation request after the order has been shipped

  • Orders placed using discount coupons, promotional offers, or sale pricing

Important Note

Customers are requested to provide accurate shipping address and contact details while placing the order. Please review all order details carefully before confirming your purchase.

Contact Us

For any issue related to your order, please contact our support team with your Order ID for faster assistance.