Refund and Return Policy
Embrace the confidence of our 3-day replacement policy at Kimti, where your satisfaction takes center stage.
Key Highlights of Our Distinct Return Policy:
- Size, quality, or personal preference-related returns are not accepted. Refer to product descriptions for size details.
- Replacements are granted only after meticulous inspection.
- An unboxing video is mandatory to initiate a return.
Applicability of the 3-Day Replacement Policy:
This policy applies exclusively to the following cases:
- Wrong Item Received: Verification required via an unboxing video.
- Defective or Damaged Item: Verification necessary through an unboxing video.
The 3-day replacement policy does not cover:
- Items damaged or washed by the customer.
- Items lacking original packaging, including the box and inserts.
- Items not in their original condition.
To qualify for a replacement, the item must be unworn, unused, with inserts, and in its original packaging.
Our Decision, Your Assurance:
Our team assesses replacements based on customer-supplied pictures and unboxing videos. The team's decision is final. A flat return fee of ₹120 applies to accepted returns for size issues.
Shipping and Returns Details:
- Prepaid Orders: Refunds issued to the in-store wallet after deducting shipping fees if delivery is unsuccessful.
- Customer Overpayment: We are not responsible for overpayment to the courier without checking the COD amount.
- Requests after the 3-day return policy will not be accommodated.
Approved Returns and Refunds:
- Approved returns credited to the in-store wallet as a discount code or gift card.
- No refunds to UPI IDs or bank accounts unless multiple weeks' delays or repeated incorrect/damaged items occur.
Initiating a Return/Replacement:
- Give The Order Details at support@kimti.in
- Attach the product photos and video and send us the mail.
- If eligible, we initiate a return courier request.
- Upon return, inspection, and approval, you receive a discount code or gift card.
Damages and Issues:
Inspect your order upon receipt. Contact us immediately for defective, damaged, or wrong items.
Exceptions and Exchanges:
Certain items, like Customized Items, cannot be returned. Refunds are not applicable to Prime range products, but we offer a free 6-month replacement.
For questions or concerns, contact us. We notify you upon return inspection, and if approved, you receive a discount code or gift card for your next order.
If more than 15 business days have passed since approval, send us a WhatsApp message at +91 7710841896